Terms and Conditions


RESPONSIBILITY
At no time during the period of any bookings may parents or guardians leave children under the age of 18 at any property on their own either during the day or overnight. The signatory of a booking request does so on behalf of all persons who will occupy the property during the period stated. All members of the party must be aware of and accept the booking terms and conditions. Any breach will result in immediate termination of the booking without refund.

NUMBERS
The brochure detail clearly states the maximum number of occupants permitted and exceeding this number constitutes a breach of contract.

CARE OF THE PROPERTY
Guests are responsible for the care of the property. Any damage must be reported and paid for. Please leave the property as you find it, in a clean and tidy condition.

LINEN
Unless otherwise stated, all beds are made up for your arrival. We supply towels, dish cloths, washing up liquid and a welcome tea tray. Tea towels are not provided.

ARRIVAL / DEPARTURE TIMES
Properties are available from 4.00pm on the scheduled changeover day. Departure time is 10am prompt.

CANCELLATION
In the event of a cancellation, please contact To Looe and Beyond Holiday Lets as soon as possible and we will endeavour , without prejudice to our right to full rental, to re-let the property. If we succeed we shall return all monies paid, less any expenses for administration etc. However it is the customer's responsibility to take out relevant holiday insurance to cover against any events arising causing cancellation of their holiday. Under no circumstances will refunds be given unless the property can be re-let. The client remains responsible for the entire cost for the period of the holiday.

TERMINATION
We reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of contract of our terms and conditions.

GENERAL
To Looe and Beyond Holiday Lets "the agent", act only as Agents for the owners of the property "the owners".

DEPOSITS
Bookings will only be accepted upon receipt of a completed booking form plus a deposit payment of 25% off the total cost of the holiday which is not refundable. Upon receipt the Agents will issue a confirmation of booking by email or letter.

FINAL PAYMENT
Once the booking form is received and accepted by the agents, the applicants are liable for the payment of the balance of the rental cost, plus the security deposit * eight weeks before the arrival date.
*A security deposit of £150.00 must be paid with the balance 8 weeks prior to arrival. This will be banked and held on file pending departure of guests. The security deposit will be returned within 7 days, subject to the property being left in the condition to which guests found it in.

METHOD OF PAYMENT
Payment may be made by cheque or postal order. Cheques or postal orders should be made payable to To Looe and Beyond Holiday Lets. Please note, if cash is sent through the post, it is posted at the customer's own risk. In addition, payments from abroad, may by arrangement with the office be paid by bank internal transfer provided the payment also includes any bank charges.

CUSTOMER'S OBLIGATIONS
The customer agrees:

  1. To pay for any losses or damages to the property and contents however caused, reasonable wear and tear excluded. Breakages should be reported as soon as possible.
  2. To permit the owners and Agents reasonable access to the property.
  3. Not to cause any annoyance or become a nuisance to occupants of adjoining premises.

NON AVAILABILITY OF PROPERTY
If, for any reason beyond the owners control, the property is not available on the date booked, or the property is unsuitable for holiday letting, all rent and charges paid in advance by the applicants will be refunded in full but the applicant shall have no further claim against the owners or the Agent.

LIABILITY
The Agents do not accept liability for any act, neglect or default on the part of the owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the holiday maker or any other person may suffer or incur arising out or in anyway connected with the letting.

COMPLAINTS
All complaints must be referred to To Looe and Beyond Holiday Lets during the tenancy to allow remedial action to be taken.. In no circumstances can compensation be made for complaints raised only after the tenancy has ended should the tenant fail to advise the Agent during his / her tenancy.

BREACH OF CONTRACT
If there should be a breach of contract of any of these conditions, the owner or the Agent reserve the right to re-enter the property and terminate the holiday letting without prejudice to the other rights and remedies of the owners.

AUTHORITY TO SIGN
The person who signs the booking form certifies that he or she is authorised to agree the booking conditions on behalf of all persons included on the booking form, including those substituted or added at a later date. The signatory must be a member of the party intending to occupy the property and be over the age of 18 years.

PARKING
Where parking is provided, your vehicles and their accessories and contents are left entirely at your risk.

To Looe and Beyond Holiday Lets
9 Polvean Terrace, Duloe, Nr Liskeard, Cornwall. PL14 4PF
Tel +44 (0)1503 269242 Email: info@tolooeandbeyond.co.uk
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